Returns

Ordered products can be returned within 14 days after receipt to our address.

Mad Rock Europe / NIHIL V.o.f.

Rigtersbleek Zandvoort 10
7521 BE Enschede
The Netherlands

To return, send an email with;
- your name,
- number of your order (it's written on the confirmation you received by email)
- reason to sent back,
so that we can settle your return.
Costs of returning are for your own account.

Returned products:
- may not have been used or damaged
- has to be send with the original labels

The amount paid for the ordered product(s) will be refunded by NIHIL within 14 days after receiving
the returned products. See also our terms.
If you have questions about returns, please send an email or call +31 53 43 666 03.

 

GUARANTEES

We guarantees that the delivered goods will satisfy normal demands which can be expected of our products.
If not, we will, within a reasonable time, replace products as long as stock lasts or repair products that fails
to meet the customary requirements. The guarantee does not cover wear and tear as a result of ordinary use,
incorrect treatment and fading from sunlight.

Buyer shall inspect the goods on arrival or as soon as possible after receiving the goods and shall submit guarantee
claims in case of damage, visible defects or lacking quantity to NIHIL in writing within 14 days after receipt.
The guarantee on all our products is 3 months.

For guarantee issues and claims, please send an email.