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Returns

Ordered products can be returned within 14 days after receipt to our address. Use our return form (sent with your order or download here) to send back products. Costs of returning are for your own account.

Products can be send back to:
NIHIL / Mad Rock Europe

Rigtersbleek Zandvoort 10 - 1.40
7521 BE Enschede
Netherlands

Returned products: 
- may not have been used or damaged
- has to be send with the original labels and original packaging

!! Climbing shoes will only be refunded if they have not been used for climbing. We do not take back climbing materials (harnesses,
carabiners, express sets and belay products) for safety reasons.

The amount paid for the ordered product(s) will be refunded by NIHIL within 14 days after receiving
the returned products. See also our terms.
If you have questions about returns, please send an email or call +31 53 43 666 03.

 

GUARANTEES

We guarantees that the delivered goods will satisfy normal demands which can be expected of our products.
If not, we will, within a reasonable time, replace products as long as stock lasts or repair products that fails
to meet the customary requirements. The guarantee does not cover wear and tear as a result of ordinary use,
incorrect treatment and fading from sunlight.

Buyer shall inspect the goods on arrival or as soon as possible after receiving the goods and shall submit guarantee
claims in case of damage, visible defects or lacking quantity to NIHIL in writing within 14 days after receipt.
The guarantee on all our products is 3 months.

For guarantee issues and claims, please send an email.